Shipping Policy

Last Updated: January 2025

At Swascan Designs, we partner with DHL Express to deliver your orders quickly and reliably from our fulfillment center in Nairobi, Kenya. We ship to the following regions with specific language and currency localization to make your shopping experience easier:

1. Shipping Destinations

We ship globally to the following regions:

  • United Kingdom (English, GBP)
  • European Union (English, French, German, Dutch, Spanish, EUR)
  • North America (English, Spanish, USD, CAD)
  • South America (Spanish, Portuguese, ARS, BRL)
  • Asia (English, Japanese, Chinese, INR, JPY)
  • Oceania (English, AUD, NZD)

If you’re unsure about whether we ship to your location, feel free to contact us at [Insert Email].

2. Shipping Rates

Shipping rates are calculated at checkout based on your location, package weight, and size. The checkout process automatically adjusts shipping costs based on the destination region and applicable taxes.

3. Fulfillment and Processing Time

Orders are fulfilled from Nairobi, Kenya, and processed within 1-3 business days. This excludes weekends and public holidays.

4. Delivery Times

Estimated delivery times after fulfillment:

  • UK & Europe: 3-5 business days
  • North America & South America: 5-7 business days
  • Asia & Oceania: 5-10 business days

5. Tracking

Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your shipment on the DHL Express website.

6. Customs and Duties

For international orders, customers are responsible for any customs fees, import duties, or taxes required by their local authorities. Please check with your local customs office for more details.

7. Missing or Delayed Orders

If your order hasn’t arrived within the estimated timeframe, please contact us at [Insert Email]. We’ll work with DHL Express to resolve the issue.

8. Returns

To return an item, please refer to our Return and Refund Policy.

9. Shipping Restrictions

Due to customs regulations, some items may not be eligible for shipping to certain destinations. If there are any issues, we’ll notify you immediately.